"We have a problem " Ever heard those words - from a family member, a friend, or an employee? And how often have you taken the bait - finding yourself inevitably trapped, cornered, snookered - indeed, left with owning and dealing with a problem that was never yours to begin with? That is what this book is about - how instantly to recognize a problem, to smell a rat, to sense someone is passing the buck, and for you to rapidly determine whether you truly own the problem. How does this work? Read the book, and learn to effectively control interpersonal communication, interpersonal conflict,...