Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.

The world struggles with violent conflicts that are unsolvable and inevitable, as if they were part of human nature. Not true, says William Ury, a world famous, best-selling author and top-level negotiator. In this encouraging and startlingly original book, he and several colleagues provide new research and insights into human behavior and human nature which show that we are not, in fact, doomed to violent conflict. He outlines an innovative program for personal and community empowerment called The Third Side, which shows how we can intervene-both as individuals, and within organizations-to...