A growing number of contemporary organizations have management structures that are less centralized and hierarchical than the traditional bureaucratic model. This book takes a close look inside one such organization: an employee-owned manufacturing corporation. It addresses the question of how conflicts are handled when bureaucracy is greatly reduced--and its findings will surprise and enlighten many readers. Therapy, a behavior or practice normally thought to be confined to the offices of psychiatrists and the wards of mental hospitals, turns out to be the most common way of handling...