This book presents a unique, in-depth examination of the effects that the popular approaches to management organizational change--downsizing, restructuring, and reengineering--had on a major American hospital. "The Human Cost of a Management Failure" shows what can happen when management insists on accomplishing its ends strictly by the numbers. The authors ask why top management so often, and with seemingly such a cavalier attitude, selects downsizing and similar methods when research indicates that they are all too often such poor choices. Based on a year-long longitudinal study,...

In this book about deception and self-deception in and beyond the workplace, Stein portrays a psychological, ethical, cultural, and spiritual crisis that cannot be reduced to a business crisis. He shows how the language of economics shrouds loss, dread, rage, despair, and brutality in the guise of rational business necessity. For example, the act of ridding a workplace of thousands of people has become magically, "euphemistically" transformed into an impersonal, bottom line based exercise in downsizing and outsourcing. As Stein explores the role of euphemism in the official doctrines and...

Throughout the United States and indeed the world, organizations have become places of darkness, where emotional savagery and brutality are now commonplace and where psychological forms of violence--intimidation, degradation, dehumanization--are the norm. Stein succeeds in portraying this dramatically in his evocative, lucid new book, and in doing so he counters official pronouncements that simply because unemployment is low and productivity high, all is well. Through the use of symbolism and metaphor he gives us access to the interior experience of organizational life today. He employs a...

This book is about anthropology as a journey of mutual understanding of increasingly greater breadth and depth. It is about allowing oneself to be inspired by those whom one is studying, teaching, treating, or counseling; how that inspiration leads to a poem or story that is shared with them; and how that personal experience becomes the basis for a more grounded relationship, deeper self-knowledge, and ultimately the accomplishment of one's goals in applied anthropology. This approach does not negate other ways of knowing--participant observation, open-ended interviews, naturalistic...