This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples...
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particu...
The author of this book believes passionately in the National Health Service and through his work offers the government recommendations for how its reform process can be saved from failure. The NHS will only survive and be true to its founding principles if the reform programme is driven forward - and if the book's recommendations are implemented.
The author of this book believes passionately in the National Health Service and through his work offers the government recommendations for how its re...
