Every organization should have some method of capturing, storing, transforming, retrieving, and using knowledge and lessons learned. This book has been written to help managers throughout the organization to design and develop knowledge management systems that are effective and lasting. Successful knowledge management systems are integrated into the corporate culture and the existing information systems apparatus. They are introduced gradually, so as not to clutter the testing phase with too many details. And simple and appropriate metrics are utilized at each stage of the design and...

Physicians, lawyers, engineers, architects, financial analysts, and other pro fessionals articulate an increasing need for support by intelligent workstations for decision making, analysis, communication, and other activities. "Intelligent Workstations for Professionals" is the collection of papers presented by inter national scientists at a symposium and workshop in March 1992. Requirements from potential users, studies of their behavior as well as approaches and aspects oftechnical realizations of "intelligent" functions are introduced. Eight contributions from members of the Center for...