The attacks of 9/11 and The Great Recession affected us all and created a new economy in the process: the New Normal. The result has been greater demands for management to unleash the power within diverse workforces and rapidly respond to market and technology changes. Most small and mid-sized businesses that survived the Great Recession offer limited management training. Entrepreneurs are so busy that any leadership development is through the Graduate School of Hard Knocks. I continually hear business owners and management express frustration with their ability to accomplish goals with...