As public organizations seek ways to provide better services and products at lower costs, they are turning more and more to management analysis (MA). This, the first comprehensive guide to the field, will help analysts, managers, and administrators understand how MA can improve output, productivity, and bottom line performance. This volume explains in detail the quantitative and qualitative approaches that management analysts employ in problem solving and enumerates MA's contributions to improving organization's decision making. It also makes clear that the relationship between the analyst...