"We cannot continue to accept the view that when times are good we will prosper and when times are bad we will suffer. . . . We must move from a business of commissioned services to one of direct participation in all our clients' endeavors, where productive participation establishes us as trusted partners, the currency for a continuing relationship." --John E. Harrigan and Paul R. Neel

In their drive to compete effectively in the emerging world economic order, today's enterprise organizations are undergoing a period of radical redesign, restructuring, and redefinition. As they do...