Since the invention of the telegraph, information technology (IT) has revolutionized the way we communicate, the way we do business, and the way we live. From the telephone to the fax machine, the Hollerith tabulating machine to the modern-day computer, IT has collapsed time and distance, becoming indispensable in today's world economy. And yet, though businesses and organizations have spent tremendous amounts of money on computer hardware and software, these investments in IT have not raised most organizations' productivity or profitability. How can organizations make better use of the...

One of the most pathbreaking and influential business books of the 1990s is The Corporation of the 1990s by Michael Scott Morton. Its expert view of how information technology would influence organizations and their ability to survive and prosper in the 1990s has become the benchmark of thinking about information technology. Now, in a supporting companion volume, Information Technology and the Corporation of the 1990s makes available the research on which The Corporation of the 1990s was based. The research was conducted at the Sloan School of Management at MIT by...