This text presents a management system driven entirely by the consumer. It uses real international examples, and includes information applicable for both large and small companies. It adopts a practical approach on achieving new levels on competitiveness in manufacturing operations. Presenting a concept for the structure of organizations, the authors explain the holonic network as a set of companies that act in a flexible, integrated fashion to meet business opportunities effectively. The book recognizes that core business processes not only extend far beyond the boundaries of the single...