This practical text equips students with the fundamental information and skills needed to be effective case managers, covering such central issues as the responsibilities of case management, competencies needed for ethical and multicultural case management, participation in interdisciplinary and interorganizational teams, and engagement in advocacy and leadership. The first-person experience of a client and her case managers draws students into the text. To ensure that the book offers current and accurate information, the authors have continued to interview human service case managers...

Interested in a practical introduction to the human service profession? If the answer's yes, then AN INTRODUCTION TO HUMAN SERVICES, 9th Edition, is for you. Drawing on their extensive experience, the authors define human services, review the historical development of advocacy, and examine service delivery models and processes. They thoroughly explore the current state of this rapidly evolving profession as well as the essential skills you need to succeed within it. You'll gain a solid grounding in such fundamental concepts as serving the whole person, using an interdisciplinary approach,...