Reading this book is like having Bob sitting next to you sharing all the wisdom he's gained throughout his career. His approach ensures learning results through participant involvement and is undeniably the most trainer-trusted process today. Bob is the consummate trainer who will stretch your thinking and push you toward being a better trainer. He has devoted his career to ensuring all of us are the best we can be. His ability to inspire and motivate comes through in this fourth edition, encouraging you to quickly implement one of his brilliant ideas. From preparation to presentation, from...