For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

• Ten proven principles for managing conflict
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
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