Everyone has trouble with bureaucracy. Citizens and politicians have trouble controlling the runaway bureaucratic machine. Managers have trouble managing it. Employees dislike working in it. Clients can't get the goods from it. Teachers have difficulty getting a grip on it. Optimists argue that soon all of this will be fixed. The new Fifth Edition of Ralph P. Hummel's classic text maintains just the opposite - that despite all the current rhetoric from proponents of total quality management, corporate reengineering, and the new public management, it's still "business as usual" for...

Everyone has trouble with bureaucracy. Citizens and politicians have trouble controlling the runaway bureaucratic machine. Managers have trouble managing it. Employees dislike working in it. Clients can't get the goods from it. Teachers have difficulty getting a grip on it. Optimists argue that soon all of this will be fixed. The new Fifth Edition of Ralph P. Hummel's classic text maintains just the opposite - that despite all the current rhetoric from proponents of total quality management, corporate reengineering, and the new public management, it's still "business as usual" for...