Historically public sector personnel policies and
practices have been targets of reform. These
reforms consisted of transferring private sector
techniques to a public sector perceived to be more
bureaucratic and less efficient. Private sector
research is replete with evidence of a connection
between "superior" human resource management (HRM)
practices and the performance outcome of
profitability. Public sector outcomes are more
difficult to connect directly to management
practices. As a result, the focus of public sector
reform has become one of improving the processes of...