E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized.
E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing d...
This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution of federal information through print and non-print information handling technologies. Drawing from published literature and interviews with key Federal officials, it provides a framework for viewing Federal information policies and practices.
This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution...
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be...
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe...
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be...
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe...
An introductory perspective on selected issues related to Federal STI policies. Contributors describe aspects of the existing system and suggest possible strategies for improvement. Annotation copyright Book News, Inc. Portland, Or.An introductory perspective on selected issues related to Federal ST
An introductory perspective on selected issues related to Federal STI policies. Contributors describe aspects of the existing system and suggest possi...
Peter Hernon Charles R. McClure Charles R. McClure
Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of stated goals and objectives. This book views evaluation as a type of research study in which evaluators collect either research or management data. Chapters discuss steps of the evaluation process and provide practical examples of the application of these steps to specific library problems. The overall objectives of the volume are to introduce readers to the relationship between planning and evaluation; to discuss the components of...
Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in th...
