"If you've got a problem with New York City
being the capital of the world,
take it up with the Pope."
As the mayor of New York City, Rudolph Giuliani was as controversial as he was determined to revitalize "the greatest city in the world." Never one to pull punches, he did things the way they had to be done, not the way everyone else thought they should be done.
But during the chaotic aftermath of the Sept. 11, 2001, terrorist attack on the World Trade Center, Giuliani's courageous actions and bold decisiveness propelled him from his place as the leader of a...

The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares.

Too often, annoying-and sometimes generational challenging-personalities drain energy, zap productivity, and undermine your morale and sense of efficacy as a manager.

Instead of slogging along, allowing these people to dictate your mood and the tenor of your office interactions, let business guru and leadership expert Ilene Marcus show you how to identify and manage these dynamics for the benefit of everyone involved.

Drawing from years...