Get immediate answers to your toughest workplace questions

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask...