This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.
This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the q...
After more than three decades of economic malaise, many African countries are experiencing an upsurge in their economic fortunes linked to the booming international market for minerals. Spurred by the shrinking viability of peasant agriculture, rural dwellers have been engaged in a massive search for alternative livelihoods, one of the most lucrative being artisanal mining.
While an expanding literature has documented the economic expansion of artisanal mining, this book is the first to probe its societal impact, demonstrating that artisanal mining has the potential to be far more...
After more than three decades of economic malaise, many African countries are experiencing an upsurge in their economic fortunes linked to the boom...
