Everyone in an organization, from cleaner to CEO, has expert knowledge. Yet only a fraction of it can be codified and expressed explicitly as facts and rules. A little more is visible implicitly as accepted procedures, but even this is only the beginning. Submerged beneath the explicit and implicit levels is a vast iceberg of tacit knowledge that cannot be reliably accessed by traditional analytical approaches. And yet, without it, organizational learning means little.

Interweaving theory with practical guidance, this book looks at the importance of tacit knowledge and shows how it is now...

New technologies and the growing flow of information create new conditions for individuals who use these technologies in the work place. The existence and application of modern IT systems can result in new forms of work, tasks that have actually emerged as a result of modern computer and other systems. This second Work Life 2000 Yearbook contains the proceedings of European workshops, organised by the Swedish National Institute for Working Life. These workshops illuminate many different aspects of working life in many nations.

Recent and well-publicised disasters have highlighted the fact that organisations of all kinds - from healthcare to aerospace - are critically dependent on Information Technology systems. The prevention of catastrophic I.T. failure is now an essential part of management.
In this thought-provoking guide for executives and managers Richard Ennals argues that the critical factor is not technology, but people and communication.

New technologies and the growing flow of information create new conditions for individuals who use these technologies in the work place. The existence and application of modern IT systems can result in new forms of work, tasks that have actually emerged as a result of modern computer and other systems. This third Work Life 2000 Yearbook is pan-European in nature, and provides the researcher with valuable source material relating to the EU's response to the changing working environment.

New technologies and the growing flow of information create new conditions for individuals who use these technologies in the work place. The existence and application of modern IT systems can result in new forms of work, tasks that have actually emerged as a result of modern computer and other systems. This third Work Life 2000 Yearbook is pan-European in nature, and provides the researcher with valuable source material relating to the EU's response to the changing working environment.

Artificial Intelligence and Human Institutions argues that successful applications of artificial intelligence are possible only within an understanding of human institutions and the limitations of technology. Products of artificial intelligence research are becoming widely available to non-specialists using low-cost computer systems, but there has been a lack of communication between re- searchers and community groups. Taking the "weak AI" position, the book explores the way insights and tools from artificial intelligence can be valuable in coming to terms with real world problems....

The language of business and management, and of infor mation technology, is being employed across all sectors of economic and social activity. In recent years computers and information technology (IT) in general have moved from being a scarce resource to being a more generally available commodity, without a corresponding increase in understanding of how the new generation of tools can be used. IT is available on individual desktops, supporting decision making and communication, but often conven tional organizations have failed to adapt, individuals lack competence and confidence, and senior...

A new generation of speech-driven personal computer systems promises to transform the business use of Information Technology. This is not merely a matter of discarding the keyboard, but of rethinking business processes to take advantage of the increased productivity that speech-driven systems can bring.
Malcolm McPherson is one of the pioneers of this fast-moving field, and has been personally involved in the development of systems that have met business needs across many industrial sectors.

This book is about people and skilled work. There has been much turmoil in the business environment about how to best manage the balance between people and technology, at a time when pressures for cost reduction are ever greater. Our argument is that people are central to business success, and the appropriate use of technology should support their needs. This is not always easy in practice. We work in a period when change occurs in ever-shortening cycles. Black-and-white solutions may seem attractive, but the long-term consequences are rarely advantageous. A new system is required, build ing...

New technologies and the growing flow of information create new conditions for individuals who use these technologies in the workplace. The existence and application of modern IT systems can result in new forms of work, tasks that have actually emerged as a result of modern computer and other systems. This first Work Life 2000 Yearbook contains the proceedings of European workshops, organised by the Swedish National Institute for Working Life. These workshops illuminate many different aspects of working life in many nations.