New York City's municipal government is the largest and most complex in the nation, perhaps in the world. Its annual operating budget is now a staggering $29 billion a year, plus it has a capital budget of $4 billion more. The city and its various agencies employ approximately 360,000 full-time workers. The Office of the Mayor alone employs some 1,600 people (and spends some $135 million). And the Police Department boasts a small army of over 25,000 officers, with a budget of $1.5 billion. Anyone wanting to make sense of an organization this vast needs an excellent guide.
In Power...

This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICT's great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological...

This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICT's great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological...