"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again
But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come.
Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers...
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and ...
The purpose of this book is to help parents keep their children safe. The information is meant to be easy to read and follow. It is important to keep information and instructions simple for young children. In this book you will find: home safety tips for children, playground safety, how to reduce the risk of your child being a victim, how to keep children safe while online, list of online slang terms, Child Identification/DNA Kit, Online Code-of-Conduct Contract, Driving Contract (for teens), Home Rules Contract (School Rules Contract) and finally a wealth of resources on the Internet that...
The purpose of this book is to help parents keep their children safe. The information is meant to be easy to read and follow. It is important to keep ...
The purpose of this book is to help parents protect their children. Every day children are kidnapped and molested and some never make it home alive. In this book you will find: every day child safety tips, how to reduce the risk of your child being a victim, how to keep children safe while online, list of online slang terms, Child Identification/DNA Kit, Online Code-of-Conduct Contract, Driving Contract (for teens), Home Rules Contract (School Rules Contract) and finally a wealth of resources on the Internet that can help every parent protect their children. This may be the most important...
The purpose of this book is to help parents protect their children. Every day children are kidnapped and molested and some never make it home alive. I...
