Addressing their unique issues and concerns and speaking their language, Biech gives trainers the formation, methods, and aspiration they need to institute TQM and spread it throughout the organisation. She builds the book around principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. How-to guidance is combined with valuable discussions of how each fits into the big picture. In addition to ready-to-use forms and plans, Bisch presents motivating examples of real-life TQM successes in the training area.

Be a better consultant with the 1999 Pfeiffer Annual

The 1999 Annual, Volume 2: Consulting continues the Pfeiffer Annual tradition of providing trainers, consultants, facilitators, and managers with the tools they need to make organizations more effective. With a focus on consulting, this volume offers Experiential Learning Activities, inventories, questionnaires, surveys, and resources for topics including leadership, problem solving, team development, facilitation, and more. Rich in practical content and geared toward forward-looking vision, this book provides...

Avoid costly litgation

You'll want to keep this user-friendly overview of legal issues on your desk at all times This is the only complete -how-to- guide and overview of legal issues you face as a consultant. You'll learn how to make sense of legal jargon and a variety of contracts as well as learn when to seek out the advice of legal counsel and when to walk away from losing relationships. This book isn't intended to replace competent legal advice-rather it is a time- and cost-effective means to understand legal issues before pursuing legal.

Includes a diskette...

90 World-Class Activities by 90 World-Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and 77 other names you'll know.

Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and...

Designed to help todays change leaders and change agents efficiently move their organizations through change initiatives, this is not a book of theories, but practical strategies filled with templates, checklists, and on-the-ground guidance.

Enhance your toolkit with the best of the best--100+ tested and perfected activities guaranteed to succeed

"A treasured collection with some never-before-seen tools and activities to increase participation and retention for your learners. . . . The 'insider's tips' feature helps even the newest trainer facilitate these activities like a pro."
--Jean Barbazette, author of The Art of Great Training Delivery

"I believe in the effectiveness of training activities, the brilliance of Elaine's editorial skills, and the street smarts of my ASTD colleagues. They...

The all-time bestselling training handbook, updated for new technologies and roles

Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner. Comprehensively updated to reflect the many developments in the field, this new fourth edition covers the latest technologies and applications, the evolving role of the trainer, and how new business realities impact training, advancing new evidence-based best practices for new trainer tasks, skills, and knowledge. Up to date theory and research inform the practical...