This book is intended to assist managers of professional firms involved in construction, to confront the issues that face them from a position of greater understanding, by exposing them to relevant research results and the views of other experienced practitioners. A second purpose is to establish a benchmark for research in the field of practice management in order to stimulate further work. Lastly, the material brought together here should prove a valuable source for teaching purposes.

Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity, with a significant influence upon organisational success and goal achievement. The two previous editions of Facilities Management have become established as key sources for all facilities management courses and forward thinking facilities managers, providing a strong blend of research-informed opportunities and practical, balanced advice for strategically orientated practitioners.

This third edition builds on those foundations, focussing on the driving idea that...