Balk argues that most professionals in government agencies are underutilized. He proposes an operational approach, called public agency democracy, that should help reduce costly and disconcerting errors. The book will interest those who wish to better understand the frustrations of public service and how to turn these to motivate change.

Well over two million very qualified individuals mediate between high-level managers and other members of public agencies. These grossly underutilized intermediary professionals must become more empowered to reduce waste, malfeasance and other costly...