Most church members would tell you that theirs is a friendly congregation, eager to welcome visitors and new members into their midst. Yet far too many of these same congregations have trouble translating this intention into action. Offering a friendly greeting to a new face is important, but it is only the first of many steps that congregations must take in order to turn visitors into members, and new members into committed disciples.

The authors believe that to assimilate newcomers into the life and ministry of the congregation, the whole church system must be involved....