Many health, education and social service initiatives aim to implement better multi-agency working between agencies and professionals. But what difference does this sort of organisational change make to those families and children on the receiving end? Making a difference? explores the process and impact of multi-agency working on disabled children with complex health care needs and the families and professionals who support them. Examining in detail the work of six multi-agency services, the report describes the process of multi-agency working, key success factors, and outcomes for...