Develop standard-setting customer service

Based on the best-selling book Fabled Service by Betsy Sanders

This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service.

Teach others vital customer service skills, such as how to:
* Positively represent the organization
* Satisfy customers so they will buy the product or service
* Encourage customers to...

An insightful exploration of globalism, trade, and economics

As the world grows increasingly connected, globalization becomes an increasingly complex paradigm to manage. Managing Globalization in the Age of Interdependence presents a complete study of globalization as both a phenomenon and a business model, and provides practical guidance for moving forward amidst economic uncertainty. Global trade is examined in the context of differing ideologies, varying strengths of leadership, different economic realities, as well as from the purely academic sense through a...