Exciting and innovative, this book provides readers with an important analysis of the latent and informal aspects of organizational discourse on which, until now, no serious researched has been carried out.

It is widely accepted that management concepts such as strategic management, human resource management and management development have a well-defined body of knowledge designed to inform management praxis, however the notion of efficiency has no such body of knowledge to support its application within management praxis.

This book proposes the replacement of the generalised term efficiency with the more comprehensive notion of performance efficiency to provide a reliable basis on which to evaluate management behaviour. Given the scope of the investigation, the outcome is not designed to...

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.

The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other...

This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the diversity of client experiences and professional roles associated with various client relationships.

A practical objective of this book is to encourage its...

Over the last few decades, the field of management enlarged its boundaries, especially in international terms, in a very rapid fashion-mainly because of the arrival of the so-called era of globalization. Many renowned scholars have criticized the universal approach given to 'management' in the United States and its subsequent automatic conversion into 'international management, ' but their arguments too can fall into the trap of universalism at times. This book has a more specific concern: to challenge the conversion of 'management' into 'international management' from a Latin American...

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the...

This book is novel in its focus on how sexual orientation intersects with other aspects of difference such as age, class,...

Pierre Bourdieu, the French sociologist, philosopher, and anthropologist, has been widely studied and analyzed in academic circles, particularly in sociology, where his ideas about power relations in social life helped to define the contemporary field. While many other sociological theories and figures have been extensively discussed and analyzed within the contexts of organization studies and management, Bourdieu’s ideas have, until recently, been largely ignored. Offering an authoritative evaluation of Bourdieu’s work, this book provides readers with conceptual frameworks, empirical...