We can define the word conflict in different ways. But the word can simply mean the 'disagreement, fight or an argument over an issue, that may lead to disagreement' between two people or groups of people. There are many causes of conflict, and you will learn about some in this book. It's true that this book is not the exhausted manual on conflict resolution. This means you are not going to learn all causes of conflict in every area in this book. According to this author, there are many types and levels of conflicts, just as there are different ways of conflict management. No win-win or...