In this volume, P.J. Louis offers a technical insider's view of the Internet in its evolving mobile business incarnation, m-commerce. The author aims to take the mystery out of the Internet business space by breaking it down into its fundamental components - he provides a quick tour of basic Internet technologies, then discusses the wireless Internet, and the evolution from e-commerce to m-commerce.

This work provides base business decisions on a savvy understanding of the interrelationships between network technologies, and guidelines on how to profitably deliver broadband services across all major network types. It also describes how 3G wireless, the wireless internet, softswitching and M-commerce will affect business.

This text provides a crash course in the wireless Internet. WAP, SMS, i-mode, and Bluetooth are all compared and contrasted for their respective strengths and weaknesses, along with the existing and potential wireless markets. Other topics are mobile applications development languages and interoperability issues.

This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.