The customer orientation philosophy of modern business organizations and the implementation of the main principles of continuous improvement, justifies the importance of evaluating and analyzing cust omer satisfaction. In fact, customer satisfaction isconsidere d today as a baseline standard of performance and a possi ble standardo f excellence forany business organization. Extensive research has defined several alternative approaches, which examine the customer satisfaction evaluation prob lem from very different perspectives. These approaches include simple quantitative tools, statistical...
The customer orientation philosophy of modern business organizations and the implementation of the main principles of continuous improvement, justifie...
Postponement strategy is one of the major supply chain management (SCM) pr- tices that has a discernible impact on rms' competitive advantage and organi- tional performance. Postponement is a mass customization strategy that captures the advantages of both mass production and mass customization. Recent research studies have identi ed four common postponement strategies, namely pull, logistics, form and price postponement. The former three postponement strategies are linked to production and manufacturing, while the last one is a pure pricing strategy. They aim at balancing the costs and bene...
Postponement strategy is one of the major supply chain management (SCM) pr- tices that has a discernible impact on rms' competitive advantage and orga...
Multiple Criteria Decision Making (MCDM) is the study of methods and procedures by which concerns about multiple conflicting criteria can be formally incorporated into the management planning process. A key area of research in OR/MS, MCDM is now being applied in many new areas, including GIS systems, AI, and group decision making. Additionally, there has been very rapid growth in recent years in evolutionary Multiobjective optimization, stochastic analysis, robustness, and regression-based methods, and thus, the need for a look at the newest trends in the field.
This volume...
Multiple Criteria Decision Making (MCDM) is the study of methods and procedures by which concerns about multiple conflicting criteria can be formal...
This book and its treatment of goal programming will help organizations meet targets and objectives. The book includes many worked-out examples and tutorial exercises, and is designed to demostrate and teach its readers good modeling practice.
This book and its treatment of goal programming will help organizations meet targets and objectives. The book includes many worked-out examples and tu...
A nice night of October 2007, in Beijing, during the XV World Conference on ITS a number of colleagues met informally for a dinner party that spontaneously became a vivid discussion on the importance of traffic data for all types of p- poses. Researchers can hardly do any progress in modeling, developing, and te- ing theories without suitable data, and what practitioners can do in real life is limited not only by technology but also by the availability of the required data. Quite frequently, the data and not the technologies are what determine how far we can go. Any discussion about traffic...
A nice night of October 2007, in Beijing, during the XV World Conference on ITS a number of colleagues met informally for a dinner party that spontane...
In Linear Programming: A Modern Integrated Analysis, both boundary (simplex) and interior point methods are derived from the complementary slackness theorem and, unlike most books, the duality theorem is derived from Farkas's Lemma, which is proved as a convex separation theorem. The tedium of the simplex method is thus avoided. A new and inductive proof of Kantorovich's Theorem is offered, related to the convergence of Newton's method. Of the boundary methods, the book presents the (revised) primal and the dual simplex methods. An extensive discussion is given of the primal,...
In Linear Programming: A Modern Integrated Analysis, both boundary (simplex) and interior point methods are derived from the complementary sl...
From the Foreword by Marshall Fisher, The Wharton School, University of Pennsylvania: As generation of academics and practitioners follows generation, it is worthwhile to compile long views of the research and practice in the past to shed light on research and practice going forward. This collection of peer-reviewed articles is intended to provide such a long view. This book contains a collection of chapters written by leading scholars/practitioners who have continued their efforts in developing and/or implementing innovative OR/MS tools for solving real world problems. In this book, the...
From the Foreword by Marshall Fisher, The Wharton School, University of Pennsylvania: As generation of academics and practitioners follows generation,...
This addition to the ISOR series is a readable yet rigorous advanced text/reference on models and decision-making under uncertainty in the growing area of electricity markets. It is the first book to show how to use stochastic programming procedures to carry out in-depth analysis of decision-making models under uncertainty in these markets, including formulation issues and solution techniques. Due to the recent creation of futures markets for electricity in the past decade, much of the book is groundbreaking and reflects the most recent advances in operations research and its application...
This addition to the ISOR series is a readable yet rigorous advanced text/reference on models and decision-making under uncertainty in the growing ...
"Profiles in Operations Research: Pioneers and Innovators" recounts the development of the field of Operations Research (OR), the science of decision making. The book traces the development of OR from its military origins to a mature discipline that is recognized worldwide for its contributions to managerial planning and complex global operations. Over the past six decades, OR analyses have impacted our daily lives: when making an airline or hotel reservation, waiting in line at a bank, getting the correctly blended fuel at the gas station, and ensuring that the book you are holding...
"Profiles in Operations Research: Pioneers and Innovators" recounts the development of the field of Operations Research (OR), the science of decisi...
This handbook aims to highlight fundamental, methodological and computational aspects of networks of queues to provide insights and to unify results that can be applied in a more general manner. The handbook is organized into five parts:
Part 1 considers exact analytical results such as of product form type. Topics include characterization of product forms by physical balance concepts and simple traffic flow equations, classes of service and queue disciplines that allow a product form, a unified description of product forms for discrete time queueing networks, insights for...
This handbook aims to highlight fundamental, methodological and computational aspects of networks of queues to provide insights and to unify result...
