This book describes the experiences of four organizations who tried to introduce new computer systems in a humanistic manner so that human as well as business gains would be derived from the introduction of technology. All four paid a great deal of attention to identifying efficiency and job satisfaction needs and to design- ing the technical system and its surrounding organizational context in such a way that these needs could be effectively met. Nevertheless, as with all major change, the change process was difficult and demanding and considerable management skill and insight was required...