This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal w...
Drawing on their own extensive integration experience, the systematic analysis of 167 mergers, and cutting edge academic research, the authors of this book identify the common leadership challenges to be tackled for the achievement of what we call 'corporate health', the most thorough and sustainable test of merger success.
Drawing on their own extensive integration experience, the systematic analysis of 167 mergers, and cutting edge academic research, the authors of this...
Introduces up and coming leaders to the skills and techniques needed to succeed in todays, and tomorrows, organizations. Covering areas such as networking, building teams, crisis management and the work/life balance, this is a practical and accessible guide. Written with 25 years of leadership experience, this is an invaluable guide for success.
Introduces up and coming leaders to the skills and techniques needed to succeed in todays, and tomorrows, organizations. Covering areas such as networ...
You don't have to be mad to work here but it helps Sometimes that's more than just a tedious joke. As anyone who has worked as an executive coach knows, sometimes people who hold very senior and responsible positions are more than just difficult and erratic sometimes they're downright toxic. Toxic behavior has a contaminating effect that ripples through an organization, incurring many hidden, unforeseeable costs in the process. Working with these individuals can be seriously emotionally and physically draining. Manfred Kets de Vries is one of the world's leading authorities on the...
You don't have to be mad to work here but it helps Sometimes that's more than just a tedious joke. As anyone who has worked as an executive coach kno...
We know where we are with a fairy story. There is a cast of predictable characters, the hero or heroine is submitted to terrible trials, cruelty, and injustice but in the end the baddies get their comeuppance, good triumphs, and everyone lives happily ever after. In this book Manfred Kets de Vries, one of the world's leading authorities on the psychology of leadership, and a pioneering practitioner in the field of psychodynamic executive coaching, draws on the format of traditional fairy tales and tells us five stories that dramatize five key themes of dysfunctional leadership. The...
We know where we are with a fairy story. There is a cast of predictable characters, the hero or heroine is submitted to terrible trials, cruelty, and ...
