Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. In addition, the book will focus on how technology can be used in customer service relationships that will enhance customers' loyalty. As companies grow internationally, the book will also...
Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book ...
Driving Risk and Spend Out of the Global Supply Chain provides a complete picture of the various risks multinational firms face when they operate overseas and engage in foreign purchasing and sales, import and export trade, and global logistics. Thomas A. Cook, a subject matter expert on global trade management, supplies readers with step-by-step guidance on how to develop an airtight global risk strategy.
This second book in The Global Warrior Series presents a blueprint and operational strategy for executives to consider when charged with the responsibility...
Driving Risk and Spend Out of the Global Supply Chain provides a complete picture of the various risks multinational firms face wh...
This book focuses on the new challenges created for managers by the recent recession. Executives need to learn new skills and run companies delivering results under an entirely new set of conditions and working environments. This book analyzes these issues and provides step-by-step guidance on how to improve decision making. It provides readers with management tools that enhance the opportunity for positive growth and better results. The book maintains a focus on the changes in the new economy and how to manage successfully in this new environment.
This book focuses on the new challenges created for managers by the recent recession. Executives need to learn new skills and run companies deliver...
Never has the ability to negotiate globally been more important . The companies and individuals with better than average negotiation skill sets are the ones that have prospered recently. This book supplies a comprehensive overview of practical negotiation tips, strategies, and action steps. It is different from other books on the subject as it provides an outline of various corporate disciplines, including sales, purchasing, contract management, customer service, and supply chain, with specific analysis of the issues relevant to these areas.
Never has the ability to negotiate globally been more important . The companies and individuals with better than average negotiation skill sets are...
This book compares the basic skillset of domestic purchasing to that of global purchasing. It provides a very detailed blueprint and best practices guide for avoiding costly mistakes and improving purchasing effectiveness. It also details supply chain globalization impacts on freight, logistics, customs issues, managing foreign suppliers, risk mitigation, and profit potential improvement. It differentiates itself from other books as being more comprehensive, detailed, and broad reaching into every aspect of purchasing on an international scale.
This book compares the basic skillset of domestic purchasing to that of global purchasing. It provides a very detailed blueprint and best practices...
There is a younger generation who has lost the ability to communicate effectively. And there is a host of corporate personnel that could do a much better job at communications.
Every country, every culture has it's own unique branding for communication that is effective and gets the job done. Key cultures and regions will be reviewed in great detail. The author knows the frustration that corporate America has in making sure its personnel is communicating effectively ... internally and with vendors and customers in the value chain. Most senior executives, educators and trained...
There is a younger generation who has lost the ability to communicate effectively. And there is a host of corporate personnel that could do a much ...
