The transformation of the Bodleian Libraries provides an example of how major libraries can meet twenty-first century challenges: in 2008 it was facing a failed system installation, a failed plan to cope with its storage needs and the threat of losing status as a repository suitable to house important manuscripts. Three years later it had a new state-of-the-art repository already holding 7 million items under full automated control, a new advanced library system, transformed reader spaces and the reconstruction of its major building well under way; This was achieved in record-breaking time...

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services the responsibility of the knowledge strategist leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21^st Century Organization provides guidance for the knowledge...