RaUl Eduardo Chao received his PhD from Johns Hopkins University and after a brief stint in industry spent 18 years as Full Professor and Department Chairman at the Universities of Puerto Rico and Detroit. In 1986 he founded a very successful management consultancy, assisting companies and government agencies to develop positive work environments and process improvement techniques as the means to secure improvements in productivity and quality. The Systema Group had as clients many Fortune 100 companies and Federal and State organizations, both in the US and abroad. Chao is the author of...