Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Democracy in Post-War Japan assesses the development of democracy through the writings of the brilliant political thinker Maruyama Masao. The author explores the significance of Maruyama's notion of personal and social autonomy and its impact on the development of a distinctively Japanese democratic ideal.
This book, based on contemporary documents and on interviews with Maruyama, is the only full-scale analysis of his work and thought to be published in English.