Fieldwork for Design looks at why ethnographic approaches have been turned to in the design of computing devices for the workplace, for the home and elsewhere. It presents a history of ethnography, both as it was practiced before computer science picked it up and since, most especially in the CSCW and HCI domains. It examines, further, the various ethnographic or 'fieldwork' frameworks currently popular, explaining and examining what each claims and entails. The focus of the book throughout is on the practical relationship between theory and practice, a relationship that is often...

A topic of significant interest to the CSCW, IT and IS communities is the issue of how software and other technical systems come to be adopted and used. We know from considerable research that people use systems in many ways, and that the process of incorporating them in their everyday activities can require a great deal of effort. One way of understanding adoption and use is by considering artifacts as resources in people's environments.

"Resources, Co-Evolution and Artifacts: Theory in CSCW" looks at how resources get created, adopted, modified, and die, by using a number of...

SMS or Text is one of the most popular forms of messaging. Yet, despite its immense popularity, SMS has remained unexamined by science. Not only that, but the commercial organisations, who have been forced to offer SMS by a demanding public, have had very little idea why it has been successful. Indeed, they have, until very recently, planned to replace SMS with other messaging services such as MMS.

This book is the first to bring together scientific studies into the values that 'texting' provides, examining both cultural variation in countries as different as the...

Everyday Innovators explores the active role of people, collectively and individually, in shaping the use of information and communication technologies. It examines issues around acquiring and using that knowledge of users, how we should conceptualise the role of users and understand the forms and limitations of their participation.

• To what extent should we think of users as being innovative and creative?
• To what extent is this routine or exceptional, confined to particular group of users or part of many people's experience of technologies?
...

Our universities are facing immense pressures from within because of the increase in the 'publish or perish' syndrome. There are severe budgetary demands on university libraries attempting to enable access to this increasing avalanche of information. University teaching also needs to prepare graduates for a rapidly changing and connected world. This book explores the role of technology in this challenging scenario. Technology is portrayed as part contributor to the challenges higher education faces, and also part contributor to the solutions we need to explore. This book is not a 'doom and...

'User-designer relations' concerns the sorts of working relationships that arise between developers and end users of IT products - the different ways designers of IT products seek to engage with users, and the ways users seek to influence product design. It is through the shifting patterns of these relations that IT products are realised. Although it has generally been accepted that achieving better user-designer relations will improve the quality of IT products, there has been little consensus on how this might be achieved.

This book aims to deepen our understanding of the...

Avatars at Work and Play brings together contributions from leading social scientists and computer scientists who have conducted research on virtual environments used for collaboration and online gaming. They present a well-rounded and state-of-the-art overview of current applications of multi-user virtual environments, ranging from highly immersive virtual reality systems to internet-based virtual environments on personal computers. The volume is a follow-up to a previous essay collection, 'The Social Life of Avatars', which explored general issues in this field. This...