Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

This popular text examines basic constructional techniques, the choice and use of materials, and statutory requirements for domestic buildings. Includes environmentally-friendly buildings & radon; free-standing & cavity walls; sound insulation; windows & doors; GRP interceptors, and waste management.