This book explores the extent to which self-praise is acceptable in both offline and online contexts, across different genres, platforms, and cultural backgrounds. The data analyzed encompass both naturally occurring (daily conversation as well as institutional talk) and elicited (experiments and interviews) types, and are explored at both quantitative and qualitative levels to offer a relatively systematic and comprehensive inquiry into self-praise as social (inter)action.

Contributors to this book not only draw on traditional politeness theories but are also informed by...

This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media...

This book presents overviews on the specific methods for the study of verbal politeness, which is deeply and constantly involved in our social life. The text offers an original and specific synthesis of traditional and innovative methods for the study of politeness as we conceive it today: as a complex system between the individual microcosm (psychological and cognitive) and the social macrocosm (cultural and relational). The author addresses theoretical and academic issues while exploring various critical points for the future of politeness studies. The reader is...

This volume pushes forward research on (im)politeness by focusing on interpersonal interaction's cultural, digital and emotional aspects. With contributions by established and emerging scholars in the field, this collection explores and expounds, with the combination of solid theoretical foundation and up-close empirical demonstration, how (im)politeness not only gives but also gives off communicative and interpersonal meaning in diverse cultural contexts. Included are chapters on how (im)politeness contributes to the construction of social reality online and in social media and how...

This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media...