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The efficient management of Change Requests (CRs) is fundamental for successful software maintenance; however the assignment of CRs to developers is an expensive aspect in this regard, due to the time and expertise demanded. To overcome this, researchers have proposed automated approaches for CR assignment. Although these proposals present advances to this topic, they do not consider many factors inherent to the assignments, such as: developers workload, CRs severity, interpersonal relationships, and developers know-how. Actually, as we demonstrate in this work, CR assignment is a complex...