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This book contains the refereed proceedings of the 13th International Conference on Agile Software Development, XP 2012, held in Malmo, Sweden, in May 2012.

In the last decade, we have seen agile and lean software development strongly influence the way software is developed. Agile and lean software development has moved from being a way of working for a number of pioneers to becoming, more or less, the expected way of developing software in industry. The topics covered by the selected full papers include general aspects of agility, agile teams, studies related to the release and...

In our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In this must-read examination of customer relations, Claes Fornell draws out a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset. Arguing that...

In September 2010, the Cuban government decided to embark on an economic reform program, unprecedented after the Revolution in 1959. This opened up opportunities for Cuban economists and scholars to participate in the development of the reform program. Thanks to grants from SSRC (Social Sciences Research Council, New York) and the Norwegian Ministry of Foreign Affairs, several researchers from the Cuban think tank CEEC (Center for Studies of the Cuban Economy, Havana) got an opportunity to visit countries that could be of interest for the reform process, notably Vietnam, but also Brazil,...

By bringing together various current directions, Software Project Management in a Changing World focuses on how people and organizations can make their processes more change-adaptive. The selected chapters closely correspond to the project management knowledge areas introduced by the Project Management Body of Knowledge, including its extension for managing software projects.

The contributions are grouped into four parts, preceded by a general introduction. Part I Fundamentals provides in-depth insights into fundamental topics including resource allocation, cost estimation...

By bringing together various current directions, Software Project Management in a Changing World focuses on how people and organizations can make their processes more change-adaptive. The selected chapters closely correspond to the project management knowledge areas introduced by the Project Management Body of Knowledge, including its extension for managing software projects.

The contributions are grouped into four parts, preceded by a general introduction. Part I "Fundamentals" provides in-depth insights into fundamental topics including resource allocation, cost estimation...

Could two people be more enviable than Richard and Helen Bittenberg? They love each other, have two healthy, intelligent children, and are financially comfortable. Richard is at the top of his profession. Their home is in a desirable Washington, D.C., neighborhood. The culturally rich, cosmopolitan atmosphere of the capital of the most powerful nation in the world forms part of their privileged existence.
But to Richard it seems that perverse, irresponsible forces are destroying the country he loves. He feels compelled to resist. But...

Urged on by a powerful ideological and political movement, George W. Bush committed the United States to a quest for empire. American values and principles were universal, he asserted, and should guide the transformation of the world. Claes Ryn sees this drive for virtuous empire as the triumph of forces that in the last several decades acquired decisive influence in both the American parties, the foreign policy establishment, and the media.

Public intellectuals like William Bennett, Charles Krauthammer, William Kristol, Michael Novak, Richard Perle, and Norman Podhoretz argued that...

Will, Imagination, and Reason sets forth a new understanding of reality and knowledge with far-reaching implications for the study of man and society. Employing a systematic approach, Claes Ryn goes to the philosophical depths to rethink and reconstitute the epistemology of the humanities and social sciences. He shows that will and imagination, together, constitute our basic outlook on life and that reason derives its material and general orientation from the interaction between them.

The imaginative master-minds�novelists, poets, composers, painters, and...