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Das Konzept des Service Engineering, das Vorgehensweisen und Methoden f r die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren m glichst gewinnbringend einsetzen zu k nnen, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterst tzen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und pr sentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleicherma en an Praktiker in Dienstleistungsunternehmen und...

The benefits of digitalisation do not lie in the use of new technologies for existing processes, but in organisational changes and new business models. The book highlights the composable enterprise as the guiding principle for successful digital transformation and associated cost reductions and revenue increases. What does it mean? A composable enterprise is organised in a decentralised process-oriented way. This allows the enterprise to react quickly to new situations, develop or change processes and business models. The information systems are based on platform architectures. A paradigm...

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new business process automation technologies, based on concepts like web services, EAI, workflow, enterprise service architectures, and automation engines. Business process automation becomes a key enabler for business process excellence.

This book explains major trends in business process...

Business Process Management has recently become a real "hype" topic. Too often, however, the technical aspects are being focused upon. IDS Scheer AG, leading IT and Consulting company in this business field for more than 20 years, supports a holistic approach. Business Process Management is understood to be a commercially motivated cycle which includes strategy, design, implementation and controlling. This book is dedicated to this cycle in theory and in practice, from the technical as well as the business point of view. Both, the ARIS Platform as well as the methodical approach of ARIS...

Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the...