Three Wins: Service Improvement Using Value Stream Design

ISBN-13: 9781847536310 / Angielski / Miękka / 2007 / 112 str.

Simon Dodds

Opis

Three Wins is a true story of how a small team of healthcare professionals re-invented the way they worked to deliver a higher quality, lower cost service and improved their working environment. The outcome of their transformation has been awarded two national innovation awards; the first for the improved service to patients; the second for the way that they used information technology to achieve their vision.