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Predictable Ops is a practical leadership framework for IT operations leaders and their business partners navigating the complexities of AI-driven transformation. The book delivers eight clear rules grouped into two tracks: Operational Trust and Preparation & Foresight. This system helps leaders build reliable, cost-aware, resilient services and lead decisively when machine-driven insights must be balanced with human judgment.

Each rule includes real-world anecdotes from cloud migrations and vendor licensing negotiations to critical incident communications and team...

Reminders of death were everywhere in the New World, from the epidemics that devastated Indian populations and the mortality of slaves working the Caribbean sugar cane fields to the unfamiliar diseases that afflicted Europeans in the Chesapeake and West Indies. According to historian Erik R. Seeman, when Indians, Africans, and Europeans encountered one another, they could not ignore the similarities in their approaches to death. All of these groups believed in an afterlife to which the soul or spirit traveled after death. As a result all felt that corpses the earthly vessels for the soul...

-Two thousand Wendat (Huron) Indians stood on the edge of an enormous burial pit... they held in their arms the bones of roughly seven hundred deceased friends and family members. The Wendats had lovingly scraped and cleaned the bones of the corpses that had decomposed on the scaffolds. They awaited only the signal from the master of the ritual to place the bones in the pit. This was the great Feast of the Dead.-

Witnesses to these Wendat burial rituals were European colonists, French Jesuit missionaries in particular. Rather than being horrified by these unfamiliar native practices,...

For the families of schizophrenics, fear, guilt, frustration, and despair can become part of daily life. Several years ago the authors of this volume established a program at the Clarke Institute of Psychiatry in Toronto to help the families of schizophrenics cope with the sometimes debilitating emotions they typically experience. The first edition of Living and Working with Schizophrenia grew out of that program. Published to international acclaim in 1982, it offered practical advice and clear, accessible information to those who suffer from schizophrenia, their relatives,...