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Mission-Critical Microsoft Exchange 2000 is the definitive book on how to design and maintain extremely reliable and adaptive Exchange Server messaging systems that rarely crash and that preserve valuable data and services in spite of technical disruptions. E-mail systems are now a primary means of communication for organizations, which can afford e-mail down-time no more than they can afford to be without phones. Further, messaging systems increasingly are supporting vital applications in addition to e-mail, such as workflow and knowledge management, making the data they store both...

Aspen Moore has a new life in a new city, complete with a new career. As a personal concierge, she sells her time to those who don't have enough. One of the perks of her business is focusing on other people's lives so she doesn't have to face the demons in her own.

When Aspen's most loyal customer dies and his suicide looks eerily like murder, she anonymously tips off the police so she won't expose a secret she desperately needs to keep. But, murder and mayhem are a bothersome duo and she soon finds herself caught in a web of chaos.

A string of crimes, long enough to make a real...

When a doctor sees a patient, how does the doctor's office get paid? If a claim for a service or procedure provided is denied, how does the doctor's office get the patient's insurance company to pay? Handling the Medical Claim: An 8-Step Guide on "How To" Correct and Resolve Claim Issues explains-from beginning to end-how to bill and collect on claims for services provided in a physician's office. Focusing on the CMS-1500 claim form, the book explains how to prepare and file the form to submit charges to patients' insurance companies.

Written by a...

This is the first major study in Chinese business history based largely on business's own records. It focuses on the battle for the cigarette market in early twentieth-century China between the British-American Tobacco Company, based in New York and London, and its leading Chinese rival, Nanyang Brothers Tobacco Company, whose headquarters were in Hong Kong and Shanghai.

From its founding in 1902, the British-American Tobacco Company maintained a lucrative monopoly of the market until 1915, when Nanyang entered China and extended tis operations into the country's major markets...

Milo's Tale is the tale of a little dog with a very big job.

"Oh boy, oh boy, oh boy " says Milo, an adorable seven pound emotional support dog. The runt and the last of the litter, Milo takes on a huge job. He becomes an around-the-clock best friend and support dog to his new "Mom." Mom has ALS (Lou Gehrig's disease) and cannot move at all. Tiny Milo tells the tale and gently explains effects of ALS in words children understand. Milo reminds us that what matters is on the inside, not the outside of people we meet.

Kay C Albright was diagnosed with ALS in February of 2011...