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Harness the Power of Your Most Valuable Resource--Your Workforce

Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.

Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with "the people side" of performance.

Breaking new ground in the world of organizational improvement, performance management...

The Definitive Work on Six Sigma--Revised and Fully Updated

Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing...