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If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments - and their directors...

Couldn't attend the conference? Pick up the book

The Internet has been called a revolution, and it is; both in the ways that people and institutions communicate with each other, and in the ways that resources can now be shared. Professionals in the information field share a mandate to enable current and future generations to make use of this technology.

From Carnegie to Internet2: Forging the Serial's Future is derived from proceedings of NASIG's 14th Annual Conference, held in June 1999 in Pittsburgh, Pennsylvania. This comprehensive guide to the conference proceedings...